A customer came in. A customer came in.

Nothing new. Customers always come in. This gentleman is a regular. A kind man.

He told me how he’s turning 80 in January. If he makes it. I told him he will. Everything will work out. He smiled and said thank you.

A customer came in. A customer came in.

Nothing new. Customers always come in. This gentleman is a regular. A kind man.

He joked with the cashier. He made her laugh. She made him smile.

A customer came in. A customer came in.

Nothing new. Customers always come in. This gentleman is a regular. A kind man.

It was busy. Everyone was impatiently waiting an extra 2 minutes. He stood there patiently. We apologized. He smiled, said all was well, and wished us a good day.

A customer came in. A customer came in.

Nothing new. Customers always come in. This gentleman is a regular. A kind man.

Today was different.

He waved me forward and sat a box on the counter.

He said thank you. Thank you guys for all you do. I appreciate how hard you all work. How pleasant everyone is- no matter the time.

You see, people sometimes forget that those working in fast food or retail are people too. They forget that you have feelings. They forget that you get hurt also. They forget that you need a thank you.

He told me about how he was in retail management for 45 years. He knows how it goes. And my staff always handles it well.

He appreciates us for all that we do. Big and small.

I smiled and said thank you twice. He smiled and said thank you again, not expecting anything in return.

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